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When a manager send texts messages to leads, replies are notified to the manager that sent the text only. Please have all text replies notified to assigned salesperson as well.
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This is urgently needed. As a salesperson I need to be notified of any incoming text messages from one of my customers. Recently I had a customer who had received a text message from our Title Office. When they replied (thinking they were texting me) I wasn't notified. They were texting me with complaints about the vehicle they recently purchased. I had no idea there was a problem until I saw the customer in person two weeks later.
We are looking into this - Ticket #527153
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